Returns & Refund Policy

Last Updated: 2nd May 2026

At Dream Catcher Campers, we want you to be completely happy with your purchase. As many of our products are made or configured to order, our returns policy is outlined below.

All camper pod builds are subject to final confirmation of compatibility and delivery requirements before dispatch.

 

1. Your Rights

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

However, this right may not apply to certain products (see below).

 

2. Custom & Made-to-Order Products

Many of our camper pods and conversion kits are:

  • Built to order
  • Designed for specific vehicles
  • Customised to your selected options

Because of this:

👉 Custom or made-to-order products are non-refundable once production has started, unless they are faulty or not as described.

If you are unsure about compatibility or specifications, please contact us before ordering — we’re always happy to help.

 

3. Cancelling an Order

You may cancel your order:

Before production has started → full refund
After production has started → refund may not be possible

Please contact us as soon as possible if you need to cancel.

 

4. Returns (Non-Faulty Items)

If you wish to return a non-faulty item:

  • You must notify us within 14 days of receiving the item
  • The item must be:
  • Unused
  • In original condition
  • In original packaging

You may be responsible for return shipping costs.

Due to the size and nature of some products, returns may not be practical or accepted — please contact us first.

 

5. Faulty or Damaged Items

If your item arrives:

  • Damaged
  • Faulty
  • Not as described

Please contact us as soon as possible with:

  • Your order details
  • Photos of the issue

We will arrange:

  • Repair
  • Replacement
  • Or refund where appropriate

 

6. Delivery Costs

  • Delivery charges are non-refundable, unless the item is faulty or incorrect
  • For large items (such as camper pods), return shipping costs may be significant and are the responsibility of the customer unless the item is faulty

 

7. Refunds

Once a return is approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 working days for funds to appear

 

8. Contact Us

If you have any questions about returns or refunds, please contact us via our website:
https://www.dreamcatchercampers.co.uk/contact-us/

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    Fabric Types

    We offer two fabric ranges for your upholstery.
    Tip: First choose your upholstery layout, then select your fabric colours below.

    Classic Fabric

    Our standard upholstery fabric range. Comfortable, durable, and available in a wide choice of colours.

    Harris Tweed

    A premium wool fabric handwoven in the Outer Hebrides of Scotland.
    Known for its durability, heritage craftsmanship, and distinctive texture.

    Upholstery Options

    All upholstery bundles use 3” high-density breathable foam, designed for both comfortable seating and sleeping.
    The foam is fire-retardant, and all cushion covers are zipped for easy removal and cleaning.

    Choose how your fabrics are arranged on the cushions.

    Single Colour

    All faces of the cushions use one fabric colour.

    Two Tone

    Sides and bases use one colour, while the tops use a second colour.

    Tweed Top

    Cushion tops are finished in Harris Tweed, with sides and bases in your chosen Classic fabric.

    Full Harris Tweed

    All faces of the cushions are made using genuine Harris Tweed fabric.

    Choose Your Camper Pod Range

    Each range uses different materials and finishes.
    Pick the one that best suits your style, durability needs, and level of customisation.

    Adventure

    Natural 15mm furniture-grade plywood, supplied unfinished so you can wax, stain or customise it yourself.
    Also the only range suitable for laser etching.

    Explorer

    Premium laminated finish on both sides for a clean, durable look.
    Available in a wide range of laminate colours and styles.

    Trekker

    Built from industrial birch-core plywood with a hex mesh face.
    A tough, rugged pod designed for durability.

    Nomad

    Constructed from laminated birch plywood with exposed edges.
    A stylish natural wood look designed to be waxed for a premium finish.